With the WordPress Mobile Menu, users can easily move around their site from a mobile device.
However, many users have reported that their menus don’t work correctly when they attempt to use them on their mobile devices. This issue has been causing frustration for some people, and it may be causing more problems for organizations that are trying to provide an online presence for their customers on the go.
If you’re noticing that your WordPress mobile menu isn’t working as it should, there may be a few reasons why. In the meantime, here are a few tips on how to troubleshoot common problems with WordPress mobile menus not working.
How to Set a menu on my WordPress Site
First, we are going to set up a website menu,
Access your WordPress Dashboard, then go to Appearance >> Menus >> Create new Menus ( menu name)
You have to set the menu locations.
To do that, tick the mark on the menu display location: Primary (Currently set to Main Menu), like the screenshot below:

Click on the Create Menu button.
Your menu is ready. Now you have to add the pages/post/customs-links which you want to show in your menu bar. Then click on the Add to Menu button to add the pages/post/customs.

Do not forget to click on the Save Menu button.
[ Some custom or premium themes have their own menu display location, while others use the same location as the site’s main navigation. If you’re using a custom or premium theme, you will get the theme customization section.]
How to Test If My Mobile Menu Is Working or Not?
To test the mobile menu, access your WordPress Dashboard, then go to
Appearance >> Customize >> Menus >> [ Click on your create menu which you choose as the Primary menu ]

Scroll down and you will get a mobile icon like in the screenshot below:

Now, you’ll need to click on the mobile icon.
Then you’ll see something like this: (Mobile View)

Click the mobile Menu Icon

If you see something like this, it just means that the mobile version of your menu is now working.
Visiting your website on your smartphone is another method for determining whether or not your Menu appears correctly in mobile view.
Some of the common reasons why mobile menus are not working are:
Incorrect CSS:
Incorrect menu items are sized properly using width and height variables that will hide your mobile menu.
When you use a custom theme, make sure that all of your CSS is contained in a single file and that it uses a consistent style throughout the widget. You have to be careful that the CSS file has been saved in the same location as your wp-content/themes folder.
Broken Javascript:
Incorrectly formatting Javascript, missing links within menus, misaligned menu items – Blocked or inadequate accessibility features and incorrect formatting can prevent elements from being loaded.
To ensure that your menus always work on all devices, make sure you’re using the correct Javascript code of both your browser and your mobile device’s operating system.
If you’re using any third-party scripts, be sure to test them on a separate device and make sure they’re loading correctly.
File not loading properly:
Your Site Isn’t Loadable On Mobile Devices Make sure your site is properly configured to load quickly on mobile devices by using the dimensions given in your hosting plan specifications. You don’t want to slow down page loading with excessive images or coding that needs to be executed on a separate server. Keep files within reasonable sizes so they can be loaded quickly without penalty by your web host.
Make sure that your and all other files in your theme are loaded including your Menu.css file
3rd Party Plugin Conflicts:
One common cause of trouble with WordPress mobile menus is a conflict between a third-party plugin and the default WordPress theme. If two plugins try to change how menus look or function on your website, they can clash and cause problems.
To avoid this issue, make sure you only install specific plugins that are required for your menu implementation and that don’t conflict with other plugins or themes.
Theme Compatibility Issue:
Another common issue with WordPress mobile menus is that they may not work correctly due to incompatibilities between your theme and the default theme you’ve installed. If you use a custom-made theme that changes the way content is displayed on your website.
Make sure your theme is also up-to-date so that all of the site’s features are properly displayed. Also, make sure all of your themes are coded in such a way that won’t conflict with one another.
Outdated plugins and themes:
If your website is suffering from heavy loads or outdated plugins and themes, this can affect the performance of your menus as well.
Up-to-date your plugins and Themes.
Cache Plugin:
It is possible that your WordPress site might be suffering from some cache issues that are causing issues with the mobile menus.
WP Rocket is a popular caching plugin for WordPress and can help improve the performance of your website. Make sure that you are configuring it and enabling it on your website. Check out their guide to setting up WP Rocket – Caching Plugin on WordPress.
Other best WordPress Cache Plugins:
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Final Thoughts
I hope this article on how to fix your mobile menu in WordPress has been helpful.
In this article, we’ll explore some solutions to help you get your mobile menu looking and working properly on your WordPress site. Hopefully, by the end of this article, you’ll have fixed your menu and be able to take advantage of all the great features available on WordPress for mobiles.
So whether you’re just getting started with WordPress or have been using it for a while, I hope this article was helpful.
If you still can’t get your mobile menu to work properly, it might be time to take a look at your theme or plugin coding file and make sure they’re set up correctly.
Thanks for reading!