Support Policy

Welcome to Support Center

We’ll provide support via support ticket, crisp live chat, skype or email anyhow you can reach to us. But we only preferred support via support ticket because in this way we can track the support history.

What Our Free Support Covers

We only provide free support for our products only. Also our support is comply with ThemeForest and CodeCanyon item support policy.

  • Assistance with installations
  • Configuration for your desired use
  • Usage guideline
  • Known bugs and issues

We DO NOT provide support for Customizations

We provide our product as is. We do not provide free support for any customization or 3rd party plugin compatibility issue. If you require any customization or compatibility issue fixing contact us over support@codeastrology.com or support ticket.

Bug Fixing

We’ll fix any defect of our product as soon as possible after they reported. Once it fixed, we’ll release it with a new version and try to notify our user via support ticket or newsletter.